Terms of Service

Effective Date: 12th of July, 2025

We’re Lexity Plumbing & Electrical, your local family-run trades team here in Melbourne. While we pride ourselves on being friendly neighbours you can trust, we need to ensure everyone’s on the same page about how we work together. These Terms of Service set out the agreement between you (our valued customer) and Lexity Pty Ltd.

1. About Us

Company Details:

• Trading Name: Lexity Plumbing & Electrical
• Legal Entity: Lexity Pty Ltd
• ACN: 619 976 251
• ABN: 88 619 976 251
• Registered Electrical Contractor: REC-26011
• Victorian Plumbing Licence: 111639
• Contact: 1300 993 447
• Reach Us: Contact Form

We’re Master Electricians Australia members and fully licensed to provide plumbing, electrical, heating & cooling, and security system services throughout Melbourne.

2. Our Services

2.1 What We Offer

We provide residential and light commercial services including:

• Electrical Work: Repairs, installations, safety checks, smoke alarms, switchboard upgrades, EV chargers, LED lighting, and 24/7 emergency electrical services
• Plumbing Services: General plumbing, hot water systems, blocked drains, gas fitting, leak detection, bathroom and kitchen plumbing, and emergency plumbing
• Heating & Cooling: Air conditioning installation and repair, gas heaters, evaporative cooling, gas log fires, and carbon monoxide testing
• Security Systems: CCTV installation and security system setup

2.2 Service Standards

We commit to:

• Arriving on time (or we’ll pay you $50!)
• Providing transparent pricing before starting work
• Delivering quality workmanship backed by our 100% satisfaction guarantee
• Maintaining appropriate insurance and licences
• Leaving your property clean and tidy

3. Booking and Scheduling

3.1 Making a Booking

When you contact us on 1300 993 447 or through our website, you’re requesting our services. We’ll confirm availability and provide an estimated arrival time.

3.2 Access to Property

You agree to:

• Provide safe access to work areas
• Ensure an adult (18+) is present during service
• Secure pets that might interfere with work
• Disclose any hazards or access issues

3.3 Cancellations

• By You: Please give us at least 2 hours’ notice for standard appointments, or 30 minutes for emergencies
• By Us: If we need to reschedule, we’ll give you as much notice as possible and prioritise rebooking

4. Pricing and Payment

4.1 Quotes and Estimates

• We provide upfront pricing where possible
• Complex jobs may require on-site assessment
• Quotes are valid for 30 days
• Additional work discovered during service will be discussed before proceeding

4.2 Payment Terms

• Payment is due upon completion unless otherwise agreed
• We accept cash, card, and approved payment plans
• For larger projects, we may require a deposit (typically 20-30%)
• Late payments may incur fees as allowed under Victorian law

4.3 Emergency Service Rates

After-hours emergency call-outs incur additional charges, which we’ll explain when you call.

5. Warranties and Guarantees

5.1 Our Workmanship Guarantee

We stand behind our work with:

• 12-month warranty on all labour
• Manufacturer warranties on parts and equipment
• Our 100% satisfaction guarantee

5.2 Australian Consumer Guarantees

Nothing in these terms excludes your rights under Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that services will be:

• Provided with acceptable care and skill
• Fit for the purpose you’ve told us about
• Completed within a reasonable time

5.3 Making a Warranty Claim

Contact us on 1300 993 447 within the warranty period, and we’ll arrange to inspect and rectify any issues covered by our warranty at no charge.

6. Liability and Indemnity

6.1 Our Liability

To the extent permitted by law:

• We’re liable for direct damage caused by our negligence
• We’re not liable for indirect or consequential losses
• Our total liability is limited to the cost of re-supplying the service

6.2 Your Responsibilities

You agree to indemnify us against claims arising from:

• Incorrect information you provide
• Pre-existing defects you don’t disclose
• Unauthorised modifications to our work
• Failure to maintain equipment as recommended

7. Health and Safety

7.1 Work Health and Safety

We maintain comprehensive safety procedures and expect cooperation with any reasonable safety requirements, including:

• Keeping children and pets away from work areas
• Not interfering with safety barriers or equipment
• Following our technicians’ safety instructions

7.2 Asbestos and Hazardous Materials

If we discover potential asbestos or other hazardous materials, we’ll stop work immediately and discuss options with you. Additional safety measures may incur extra costs.

8. Privacy and Confidentiality

8.1 Your Information

We collect and use your information solely to:

• Provide requested services
• Contact you about appointments
• Send invoices and service reminders
• Comply with legal obligations

We won’t share your details with third parties except as necessary to provide services or as required by law.

8.2 Our Confidentiality

Our team respects your privacy and won’t disclose information about your property or personal circumstances.

9. Disputes and Complaints

9.1 Our Resolution Process

We’re committed to sorting out any concerns:

1. First Step: Call us on 1300 993 447 - most issues are resolved with a chat
2. Formal Complaint: Submit in writing via our contact form
3. External Resolution: If we can’t resolve it together, we support mediation through Consumer Affairs Victoria

9.2 Your Rights

You always retain your rights to pursue matters through:

• Consumer Affairs Victoria
• Energy and Water Ombudsman Victoria (for relevant services)
• Victorian Civil and Administrative Tribunal (VCAT)

10. Special Terms for Specific Services

10.1 Electrical Work

• All electrical work complies with AS/NZS 3000 and Victorian regulations
• We’ll provide Certificates of Electrical Safety as required
• Only licensed electricians perform electrical work

10.2 Plumbing Work

• Plumbing work meets Victorian Building Authority standards
• Compliance certificates provided where required
• Water-efficient fixtures installed per regulations

10.3 Gas Fitting

• Gas work performed by licensed gas fitters only
• Gas safety certificates issued as required
• Carbon monoxide testing available

11. General Terms

11.1 Entire Agreement

These terms, along with any written quote, form the complete agreement between us.

11.2 Variations

Any changes must be agreed in writing (email’s fine).

11.3 Severability

If any part of these terms is invalid, the rest continues to apply.

11.4 Governing Law

These terms are governed by Victorian law, and any disputes will be handled in Victorian courts.

11.5 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control (including extreme weather, pandemic restrictions, or supply chain disruptions).

12. Acceptance

By engaging our services, you confirm you:

• Have read and understood these terms
• Have authority to engage us
• Agree to these terms and conditions

Questions?

We know legal documents can be overwhelming! If you’ve got questions about these terms or how we work, give us a bell on 1300 993 447. We’re always happy to explain things in plain English.

Remember, we’re your local Melbourne tradies - we’re here to help keep your home or business running smoothly. These terms just ensure we’re both protected while we focus on what we do best: delivering top-notch plumbing, electrical, and HVAC services with a smile.

Thanks for choosing Lexity - your trusted local tradies!

Last updated: 12th of July, 2025
Version: 1.0